Privacy policy

Last updated: November 5, 2026

Decovibe operates this store and website, including all related information, content, features, tools, products and services, to provide customers with a curated shopping experience (the "Services"). Decovibe is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or another transaction through the Services, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy prevails regarding the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from them:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including credit and debit card numbers and financial accounts, payment card information, financial account information, transaction details, payment method, payment confirmations and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and past transactions.
  • Communications with us, including information you provide when communicating with us, for example when submitting a customer support request.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about your interactions with the Services, such as how and when you interact with or navigate them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal information;
  • Automatically through the Services, including from your device when you use our products or services, visit our websites, and through cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your personal information to provide the Services, including performing our contract with you, processing payments, fulfilling orders, remembering preferences and items you are interested in, sending account notifications, processing purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews and creating a personalised shopping experience (for example recommending products related to your purchases). This may include using your personal information to further personalise and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and displaying online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or harmful activity, and protect public safety and our services. If you use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly advise against sharing your username, password or other access details.
  • Communicating with you. We use your personal information to provide customer support, respond to requests, provide effective services and maintain a business relationship.
  • Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil proceedings, potential or actual litigation or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • Shopify, vendors and other third parties providing services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
  • Business and marketing partners to provide marketing services and display advertisements. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information under their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information to display targeted advertising and marketing based on your online activity with different merchants and websites. .
  • When you direct, request or otherwise consent to us disclosing certain information to third parties, for example to ship products or through social media widgets or login integrations.
  • Our affiliates or other companies within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be in countries other than where you reside, to provide and improve the Services. In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding its use for these purposes. For more information about how Shopify uses your personal information and your rights, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information here in the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of those sites, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public places, including information shared on third-party social networking platforms, may be visible to other users of the Services and/or those platforms, without limits on its use by us or a third party. Including these links does not in itself imply endorsement of the content or the platforms’ owners or operators, except as disclosed in the Services.

Children’s information

The Services are not intended for minors, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below to request deletion. As of this Privacy Policy’s effective date, we do not have actual knowledge that we "share" or "sell" (as those terms are defined by applicable law) personal information about individuals under 16.

Security and retention of your information

No security measures are perfect or impenetrable, and we cannot guarantee "absolute security". Information you send to us may also be insecure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to access / know. You may have the right to request access to personal information we hold about you.
  • Right to delete. You may have the right to request deletion of personal information we hold about you.
  • Right to correct. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send promotional emails. You can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, such as messages about your account or orders.

If you reside in the United Kingdom or European Economic Area, subject to exceptions and limitations under local law, you may exercise the following rights in addition to those above:

  • Object to processing and restrict processing: you may have the right to ask us to stop or restrict processing of your personal information for certain purposes.
  • Withdraw consent: where we rely on consent to process your personal information, you have the right to withdraw it. Withdrawal does not affect the lawfulness of processing based on your consent before withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and your rights, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting a request from an agent, we will require proof that they are authorised to act for you, and we may need you to verify your identity directly with us. We will respond in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us below or lodge a complaint with your local data protection authority. For the EEA, a list of the relevant data protection supervisory authorities is available here.

International transfers

We may transfer, store and process your personal information outside your country of residence.

When transferring your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as applicable, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, email decovibe3@gmail.com. You can find our other contact details in contact information policy. For the purposes of applicable data protection laws, we are the controller of your personal information.