Refund policy

Our 30-day return policy means that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with all tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at decovibe3@gmail.com. Returns must be sent to: via alfredo calzolari 25.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the parcel. Items sent without a prior return request will not be accepted.

For any return questions, contact us at decovibe3@gmail.com.

Damage and issues
Inspect your order upon receipt and contact us immediately if it is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom-made products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us with questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to receive what you want is to return the item you received and, once the return is accepted, purchase the new item separately.

14-day cooling-off period for the European Union
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as received, unworn or unused, with all tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will automatically receive the refund through your original payment method within 10 business days. Your bank or credit card company may take time to process and display the refund.

If more than 15 business days have passed since your return was approved, contact decovibe3@gmail.com.